Webbsändningar om CRM

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2006-01
Analyst series part I - Voice self-service in 2006, On Demand Webcast (recorded) (läs mer)
Linking voice & web channels - Featuring keynote speaker: Art Schoeller, Yankee Group. Arrangör: RightNow Technologies.

2006-01
Analyst series part II - Beyond islands: Multi-channel customer service, On Demand Webcast (recorded) (läs mer)
Featuring keynote speaker: John Ragsdale, Forrester Research Customer Interview; Michael Carey, Cisco Systems, Inc. Arrangör: RightNow Technologies.

2006-01
Analyst series part III - Gartner CRM scenario: The state of CRM - Planning for 2006, On Demand Webcast (recorded) (läs mer)
Featuring Keynote Speaker: Ed Thompson, Gartner Customer Interview; David Ward, European CRM Director, Nikon. Arrangör: RightNow Technologies.

2006-01
Smart methods for moving to an integrated channel solution, Web-based collaboration (läs mer)
Watch and discover a Customer Interaction Management solution that increases customer satisfaction, increases sales, reduces operational costs, and achieves a rapid return on investment. Arrangör: Accela Communications.

2005-08
The Business Case for Web-based Collaboration, Web-based collaboration (läs mer)
Join enterprise messaging and collaboration expert, Paul Ritter for "The Business Case for Web-based Collaboration" as he provides insight on how organizations can dramatically improve their collaboration efforts. Arrangör: ITworld.com.

2005-04
Making Customer Service your Competitive Edge, Web-based training (läs mer)
Hear from Beagle Research Group’s Denis Pombriant on how with an affordable and well thought out solution SMBs can compete with world class customer service. This webcast will also cover practical ways to maintain customer loyalty through: * Personalizing Your Support * Increasing Your Support Ease of Use * Offering Your Customers Simple, Yet Robust Support. Arrangör: SearchCRM.

2004-11
Making self-service make sense, Web-based training (läs mer)
Self-Service is causing sweeping changes in the way customer support is delivered over the web and in the process causing the economics of support to fundamentally shift. This evolution in the external support world means the long-term success of internal Help Desk self-service is no longer a question of “if” but simply “when”. Internal Help Desk managers need to understand both the economic drivers and the historical barriers to self-service adoption as well. Arrangör: Realmarket.

2004-07
All customer support automation solutions are not created equal, Web-based training (läs mer)
Learn about how web-based customer support automation will help you quickly transform your service desk into an efficient, web-based customer service center that's easy-to-use for both your customers and your CSRs or agents. Arrangör: SearchCRM.

2004-04
Email Marketing 101, Web-based training (läs mer)
Learn how to: Build and manage your email list; Use proven best practices of permission-based email marketing; Avoid making common email marketing mistakes; Create the elements of an effective email campaign: The From Line, Subject Line, Email Copy, Testing and more! Measure, troubleshoot and improve campaign results. Arrangör: Roving Software.

2004-01
Learn one-to-one strategy, Web-based training (läs mer)
Receive online training for one-to-one CRM implementation strategies from the experts. Now you can get the experience and expertise of Peppers and Rogers Group Consulting without ever leaving your office. This interactive Web-based training program combines the value of Peppers and Rogers Group's live training with the convenience of the Web. Arrangör: Realmarket.

2003-12
Inbound e-mail automation: Making the Internet's killer application payoff, webcast (läs mer)
Companies that have implemented or considering investing in e-mail automation applications need to take a close look at such issues as e-mail response times, which significantly affect consumer satisfaction. The quality of the service experience increasingly factors into the consumers’ purchasing decision and has long reaching implications on retention, revenue and brand equity. Arrangör: Jupiter.

2003-12
The economic benefits of CRM, webcast (läs mer)
Examine the security issue of delivering software as a service, discover how hosted applications integrate with core ERP systems, and compare traditional enterprise CRM solution and hosted CRM. Watch this free webcast now. Arrangör: ITWorld.com

2003-05
How top companies are increasing web acquisition, conversion, and retention with predictive web analytics, webcast (läs mer)
The promise of the Web is that it can bring companies closer to their customers. And no other channel offers such a precise, reliable source of customer behavior data. But Web data has very little value in its raw state. Today, top companies are using the power of predictive Web analytics to gain meaningful, business-focused information from their Web data. In this Webcast, learn how companies like FT.com (Financial Times) and others are employing predictive Web analytics to automatically discover visitor segments, detect the most significant path sequences, understand content and product affinities and predict likelihood to respond, convert, or churn. Arrangör: RealMarket.

2003-03
Achieving real-time business intelligence, webcast (läs mer)
Hear how Southwest Airlines, Delta Airlines and Krispy Kreme Doughnuts gained efficiencies that translated into millions of dollars saved with the use of real-time business intelligence tools. Arrangör: ITWorld.com

2003-03
Profitable customer-centric technologies: Where's the ROI, webcast (läs mer)
CIOs and CFOs have different views of CRM and customer-centric technologies. Listen to the results of this groundbreaking study that will give you the insight on how to justify, prioritize and manage your investments in customer-centric technologies. An executive summary of the study is available at the conclusion of the webcast. Arrangör: RealMarket.

2003-02
Actionable customer intelligence, webcast (läs mer)
Data is not intelligence. Intelligence is not necessarily action. Many enterprises find it difficult to quickly transform their raw data into meaningful business intelligence (BI) to support the needs of the "real-time" enterprise driven by demanding customers. Learn how actionable customer intelligence can help you gain competitive advantage through risk management, rapid deployment and lower cost of ownership. Arrangör: RealMarket.

2003-01
Achieving real-time business intelligence, webcast (läs mer)
Due to the pressures of business, the enterprise today is moving beyond applying analytical tools to repository data cached in data warehouses and data marts in favor of real-time intelligence garnered from real-time data. This is a highly complex task for IT, fraught with significant pitfalls. ITworld's webcast cuts right to the heart of these challenges with guests Henry Morris, IDC's Group Vice President of Applications and Information Access, and Maryfran Johnson, Editor in Chief of Computerworld. Arrangör: ItWorld. (free registration required)

2003-01
CRM in 2003: Light at the end of the tunnel, webcast (läs mer)
A protracted economic downturn and a willingness to learn from past mistakes have laid the foundation for a brighter 2003 for customer relationship management. Gartner explores how CRM competes against other IT projects in a tight economy and what is hot and what is not in 2003. Arrangör: RealMarket.

2003-01
How to maximize sales, service and marketing online, webcast (läs mer)
CIO Magazine’s Gary Beach hosts a discussion with executives from J. Crew, Mercer Consulting, and the Boston Symphony Orchestra. Learn how these companies keep their e-businesses thriving, in spite of the current economy. Arrangör: ItWorld. (free registration required)

2002-12
1to1 innovation in action, webcast (läs mer)
Starting with an enterprise strategic plan, Telesp Celular - Brazil's leading cell phone operator - engaged in a multi-year effort to change their focus from products to customers. Their Investments in technology and organizational change contributed to reduced subscriber acquisition costs, higher profitability, stronger retention, and a 1to1 Innovator award. Arrangör: RealMarket.

2002-12
Successful CRM for mid-size enterprises, webcast (läs mer)
Although mid-market businesses don't have the luxury of big budgets and long implementation times afforded larger companies, they do have many of the same integration, customization and data management issues. Learn how leading mid-market businesses can manage risk when implementing CRM. Arrangör: RealMarket.

2002-11
Deliver profits from supplier relationships, webcast (läs mer)
Supplier Relationship Management (SRM) has emerged as the key to attaining and sustaining a strategic competitive edge and increasing shareholder value. Topics to be covered include: Managing strategic relationships within and beyond your enterprise. Reducing communication time and costs. Increasing agility in response to customer demands. Monitoring cost performance and value of individual suppliers. Arrangör: Internet World.

2002-11
Anytime, anywhere CRM for the contact center, webcast (läs mer)
Are you looking for the best place to make strategic investments in CRM? Learn what why this blue ribbon panel of CRM experts from Garter, Genesys and Sun believe the Contact Center is ripe for quick ROI. They will share the results of breakthrough market analysis and well as real life examples and make available free tools so you can analyze the kind of ROI you will see from your Contact Center investments. Arrangör: RealMarket.

2002-10
The multi-channel advantage, webcast (läs mer)
Multiple channels are a means to enhance enterprise sales, profitability and customer retention. Join Tim Furey, CEO and Chairman of Market Bridge and author of best-selling book, "The Channel Advantage" and Helen Fanucci, CxO, CRM Solutions in this educational and enlightening web-based seminar series focused on providing you with information and ammunition you need to face critical contact center and web self-service issues and opportunities... and the integrated customer-facing business strategies and technology backing them. Arrangör: RealMarket.

2002-04
Extending the relationship management portfolio beyond the customer, audio briefing (läs mer)
Organizations' relationship networks are expanding beyond customers to also include partners, employees, and suppliers. This leads to increased complexity and risk of relationship chaos. As a result, many organizations are creating an extended relationship management (XRM) strategy (2004/05) and treat their relationships as an XRM portfolio (e.g., channel partner, employee, customer, and supplier relationship management processes and products). Arrangör: META Group.

2002-03
One to One web best practices , webcast (läs mer)
The Internet has evolved into a viable commerce channel, and figuring out how to maneuver in this space can be a difficult task. Martha Rogers, Ph.D recently spoke with RealMarket's Gary Lemke about best practices that are helping leading companies maintain a competitive online advantage.
Listen to Martha Rogers, share these secrets and more about "One to One Web Best Practices: 2002," in a Webcast summarizing the recent report published by Peppers and Rogers Group and META Group. Arrangör: RealMarket.

2002-03
Better Information for Faster, Fact-Based Decision Making, webcast (läs mer)
Service VPs often have too much information. But it may not be the right information at the right time to make fact-based decisions to manage areas that require immediate action such as forecasting recurring revenue or identifying escalations and defect rates. Learn how Oracle's Daily Business Close is critical to managing these key focus areas and much more. Arrangör: RealMarket.

2002-03
Gaining Business Impact from CRM technology, webcast (läs mer)
If you're considering CRM and want to gauge its impact on your business, watch Michael Maoz, VP and research director at Gartner, Inc., discusses: the new buying realities in the CRM market for 2002 how to assess your company's needs and initiatives the case to implement CRM across all departments a three-year outlook for CRM. Arrangör: Pivotal.

2002-03
Connected self service: Putting your customers' questions to work, webcast (läs mer)
Speaker Dan Cobley is director of marketing for Jeeves Solutions, a division of Ask Jeeves, and a provider of Web-based self-service applications. He joined the company in the UK in mid 2000 and soon moved to the US. Drawing on extensive experience in brand and product marketing in diverse consumer and enterprise markets ... Arrangör: Peppers and Rogers Group and RealMarket.

2002-03
Microsoft and the new CRM, webcast (läs mer)
Microsoft is redefining what CRM and e-Business are all about, and it is happening faster than most of the companies in this current CRM market recognize. Microsoft’s strategies and technologies (Passport, .NET and .NET My Services) have the potential to threaten the positions of all of today’s incumbent CRM vendors and, in doing so, change the definition of what we today call CRM. Arrangör: RealMarket.

2002-03
Connecting the dots: Satisfaction, loyalty, profit, webcast (läs mer)
Featuring Frederick Reichheld, a renowned loyalty expert, who will share his insights based on years of research. Also, hear an eBay case study from Rod Lehman of Satmetrix, a firm specializing in measuring customer satisfaction ... Arrangör: CRMGuru.

2002-03
Requirements to manage customer relationships for companies that sell and support capital equipment, webcast (läs mer)
The by products of business process convergence have resulted in the need to collapse multiple and stagnant interdependent processes to deliver: the right response, the right product, the right person to maximize each customer encounter with Michael Maoz, Vice President and Research Director, Gartner. Arrangör: Astea.

2002-02
The seven myths of successful CRM and how to make it really work, webcast (läs mer)
CRM failure rates make everyone nervous. Some might tell you there is one magic answer to make it all work. There isn’t on magic answer. Learn what it really takes to get a CRM initiative off the ground, with Erin Kinikin, Giga. Arrangör: RealMarket.

2002-01
Satisfaction, the false path to loyalty, webcast (läs mer)
"The only way a company can build a loyal customer base is by building committed relationships with the employees responsible for serving those customers," says author Frederick Reichheld. Loyal employees are in fact dissatisfied unless their efforst are building customer loyalty. Listen to him share insights from his latest book, "Loyalty Rules! How Today's Leaders Build Lasting Relationships" about building genuine loyalty. Arrangör: RealMarket.

2002-01
Moving from disillusionment to real value, webcast (läs mer)
It's time to get CRM right. Hear Gartner's latest thoughts on CRM ecosystems including the politics of CRM, why CRM fails, the future competitive landscape and top tips for salvaging a failed CRM implementation. Gartner's CRM Vision with Scott Nelson, Gartner Group. Arrangör: RealMarket.

2002-01
The 7 Deadly Sins of CRM, audio briefing (läs mer)
Jill Dyche, author of the popular new book, "The CRM Handbook" shares her practical insights about how to make CRM a success. Get a wide-screen, comprehensive picture of CRM that focuses on key issues that matter to CRM users. Arrangör: RealMarket.