Här publicerar crmnytt "Best Practices" om CRM

Sara Lee Apparel: Barcode printers save costly compliance fees
Sara Lee Intimate Apparel is known for the beauty, style and comfort of its many designs, including those sold under the Bali, Playtex, Hanes Her Way and other noted brands. Its outdated barcode printing and validation system, however, was downright ugly and dysfunctional. Sara Lee ships more than 36,000 cartons from its manufacturing sites daily to such well-known customers as JC Penney, Kohl’s, Macy’s, Mervyn’s, Sears and Wal-Mart ... See the Full Story
Source: ebusinessiq.com

The Insider's guide to eService best practices: 15 best practices smart companies use
The top 15 eService best practices, learned from hundreds of implementations, are revealed in a new white paper. This paper tells you what makes the difference between a world-class site and a simply mediocre one. The entire paper is available for free download compliments of RightNow ... See the Full Story
Source: www.rightnow.com

The Insider's guide to customer service on the web
This white paper gathers and distills the experience and best practices of successful eService offerings from a wide range of industries. It also provides a simple test you can use to determine your company's "E.Q." With this information, you'll be able to plan and implement your own eService strategy, and then join the ranks of successful eService operators who consistently delight customers by giving them the power to find their own answers ... See the Full Story
Source: www.rightnow.com

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This page was updated 2004-04-19